Ladder not available

Step 1: Call the Partner and check for PAF reversal reason and scenario , if the booking package has any work which requires ladder/stool and customer doesnt have ladder to complete that package then follow the next step.

Step 2: Check for video proof uploaded by Partner , in the proof partner needs to show the work which which can not be done without a ladder/stool and the customer doesnt have the ladder/stool (please confirm from customer as well ) , then go ahead and Reverse PAF or else Reject PAF and inform the Partner, if the Proof is not clear then call Customer and Partner both to confirm the scenario. Also guide the Partner to upload clear video proof for future out of scope scenarios.

How to find Video Proof Uploaded by Partner for Out of scope Booking. ?