Commercial Location

Step 1: Call the Partner and check for PAF reversal reason and scenario , if the cancellation reason is due to the customer location being commercial location ( like hospital, shop , office space , factory, Mall or any such commercial space where Urbancompany doesn't provide service ) then go ahead and follow the next step.

Step 2: Check for video proof uploaded by Partner , if the proof shows the location being commercial space then go ahead and Reverse PAF or else Reject PAF and inform the Partner , if the Proof is not clear then call Customer and Partner both to confirm the scenario. Also guide the Partner to upload clear video proof for future out of scope scenarios.

How to find Video Proof Uploaded by Partner for Out of scope Booking. ?