SOP – Chimney Cleaning (Appliances Category)
SOP – Chimney Cleaning (Appliances Category)
Category: Appliances
Sub-category: Chimney Cleaning
Automatic chimney cleaning is a standard service provided by the partner.
Automatic chimney cleaning is NOT considered an Out of Scope (OOS) case.
No PAF reversal should be provided for automatic chimney cleaning requests.
Types of Chimney Cleaning:
Basic/Regular Chimney Cleaning
Deep Chimney Cleaning
Agent Action:
Do not mark automatic chimney cleaning requests as OOS.
Ensure the partner delivers the service as per the package booked.
No reversal should be processed solely because the chimney is an automatic model.