Laptop OOS

1. Unable to Diagnose- 

• There should be no cases under this cohort, as partners are expected to be trained to diagnose all supported Laptop issues- No Reversal
  
  2. Spare Parts Not Available cases-

• Cases where Spare Parts are Not Available may vary on a case-by-case basis

• This scenario typically applies when the appliance is an older or rare model for which spare parts are no longer available. 

• Such cases can be marked as PAF. Trainers may review and manually remove them where applicable- Reversal

Partners are instructed not to operate on the following appliance types. These cases should be treated as Out of Scope (OOS)

Laptop OOS-

• Monitor repair

• Networking and router-related issues

• Commercial locations

• Printers

• Tablets

• Projectors

• UPS (Uninterruptible Power Supply)

• Data Recovery
  

• Doc Attached: https://docs.google.com/document/d/1kgNAsyxAjTBKHDRYR22sjPQjuBaBYRbb-xVCZudrhEo/edit?tab=t.0