Pre-Reversal Checklist

Does the job description involve any task from the Out-of-Scope categories ?

Was the service requested something the category does not offer or endorse?

Was the partner physically incapable of completing the job due to its nature (e.g., biohazard, commercial, chemical)?

Is there no internal booking type that covers this job?

Was the customer complaint solely about the type of service and not the partner's conduct?

  → If YES to any of the above: REVERSE the PAF

  → If NO to all: Retain PAF and document justification