Automatic Chimney

Category

Cleaning

Sub-category

Chimney Cleaning

Scope

Automatic chimney cleaning is generally outside the partner's service scope and is considered an Out of Scope (OOS) case. However, if the chimney filter/mesh can be removed manually, the service is deliverable.

Policy

• Automatic chimney cleaning is not covered under the standard service scope unless the filter/mesh can be removed manually.

• Genuine OOS cases are eligible for PAF reversal as per policy.

• Basic/Regular Chimney Cleaning and Deep Chimney Cleaning (non-automatic) are deliverable services.

Types of Chimney Cleaning

• Basic/Regular Chimney Cleaning

• Deep Chimney Cleaning Agent Guidelines

Scenario 1: Filter/Mesh can be removed manually (Deliverable)

• If the chimney filter/mesh can be removed manually, the job is deliverable, irrespective of whether the chimney is automatic or non-automatic.

• The partner should clean the removable filter/mesh as per the service scope.

• No PAF reversal should be provided in such cases.

Scenario 2: Slant Chimney / Glass-Enclosed Filter (OOS)

• If the chimney is a slant chimney or the filters are enclosed behind glass and cannot be removed manually, the request is a clear OOS case.

• No customer confirmation or friction call is required.

• Process the case directly as OOS and provide the applicable PAF reversal
  

Decision Matrix

Scenario	Action	PAF Reversal
Filter/mesh can be removed manually (automatic or non-automatic)	Partner delivers the service	❌ No
Slant chimney / Glass-enclosed filter (non-removable)	Mark as OOS	✅ Yes