Add-on issue
Case 1: Px did not pitch for add-on and cancelled the booking (Needs to check with cx as well) ❌ Non-reversible
Case 2: Cx refused for add-on (Needs to check with cx as well) ✅ Reversible
Case 3 :Px has pitched for Add-on and cx agreed (Needs to check with cx as well) ❌ Non-reversible
Cae 4 : px have another booking and don't have sufficient time to add the service ✅ Reversible