Hard stains (when house is very old and not possible to clean)

Definition
Stains ingrained for years due to neglect, grease buildup, or material aging.

Why it’s OOS
Cleaning may cause surface damage; not achievable with standard methods or via steam machine

How to check visited cancellations?
- Mandatory to call customer and understand the scope of work
- Check on Video call with partner on job issue 
- Ask partner to upload photo on chat details in logs section 
- Check partner/customer escalation ticket