Commercial Place
| How to check visited cancellations? |
| - Mandatory to call customer and understand the scope of work - Check on Video call with partner on job issue - Ask partner to upload photo on chat details in logs section (customer-Partner chat) - Check address on customer request id - Check partner/customer escalation ticket - Check customer history - address mentioned and service delivered on that particular address - If job is delivered at this address before- Call partner who delivered job at this address before - Commercial Location where AC type is window/split, for any other type of AC we will ask partner to cancel the job - We need to inform customers pro actively that GST bill will not be provided, please get this communicated to partner and before starting communicate to the customer before starting the job. |